We are hiring Branch Manager, Gold Appraisers & Customer Care Executives for our current gold loan branches.
1) To ensure 100% right valuation - capturing right cartage, proper stone deduction etc.
2) Adhering to high ethical standards and comply with all the laid down processes/policies - KYC adherence, maintaining all-important registers etc.
3) To provide high-quality customer service, prompt resolution of queries pre & post loan disbursal.
4) Supporting branch staff in business development activities & helping to achieve branch targets.
Customer Care Executive:
1)Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the
3)Sales & marketing activities on daily basis for generating the business
4)New KYC generation (New CUID) & customer service of a GL Branch.
5)Attend customer queries about IIFL gold loan & its various schemes.
6)Provide after sales service to existing customers and obtain references from them to increasecustomer base.
7)Verify customers KYC & complete online registration. Call customer as per CRM lead (Winback, Customer Referral & Leaders app fresh leads)
8)Generate leads by Marketing activities (Cold) and reference calling.
9)Call customers for interest collection.
10)Ensure proper customer relation for renewal & reference.
Perks and BenefitsIncentives
Salary: INR 1,75,000 - 4,00,000 PA.
Industry:Banking / Financial Services / Broking
Functional Area:Sales, Retail, Business Development
Role Category:Retail Sales
Desired Candidate Profile
India Infoline Limited
Recruiter Name:Simon davis
Contact Company:India Infoline Limited