Walk In – Customer Care Executive – Sales – Gold Loans @ Miraroad

0 - 1 Years
Mumbai Suburbs

Job Description

Greetings from IIFL Finance LTD

We are hiring Customer Care Executives for Gold Loan branches.

Kindly share your updated cv to shradha.shambhavi@iifl.com

Walk in Date: 14th January 2020
IIFL,Shop no 1 and 2,Shree park CHS,Opp DMart - Near SBI,Mira Bhayander Road,Mira Road (East).
Contact Person: Shradha Shambhavi

Key Responsibilities :-

  • Attending Customer Walk Ins and addressing customer grievances w.r.t. Gold Loan process & various schemes available at IIFL.
  • Verify customer's KYC & complete online registration.
  • Ensure to adhere to standard operations procedure of organization and maintain all important registers at branch level
  • Provide after sales service to existing customers and obtain references from them to increase customer base.
  • Ensure to bring in New CUIDs ( New Customers) and maintain good relationship with existing customers for
  • generating renewal & referral business.
  • Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the proper
  • catchment areas and generate leads for prospective customers.
  • Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and update in system.
  • Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue.
  • Drive cross-selling of other financial products to existing customers.

Office Timings:-
MondaytoSaturday- 9.30 am to 6.30 pm

Dress Code:- MondaytoFriday- Formal dress code &Saturday- Smart Causal

Salary: INR 1,50,000 - 2,50,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:Sales, Retail, Business Development

Role Category:Retail Sales

Role:Sales Executive/Officer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

IIFL Securities Limited

IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.
View Contact Details+

Recruiter Name:Shradha Shambhavi

Contact Company:IIFL Securities Limited


Address :IIFL House, Sun Infotech Park, Road No. 16V,, Plot No. B -23,, MIDC, Thane Industrial Area, Wagle Estate, Thane (W) - 400604, MUMBAI, Maharashtra - 400013,India